Dedicated Customer Support

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Our customers come first in whatever we do. Our company philosophy is established on a desire to help businesses succeed and thrive. From the people we hire, the philosophies that propel us and the way we carry ourselves, all demonstrate our commitment to our customers. We take great pride in our customer service and how efficiently we help our customers day in, day out with a smile on our face. At Alentix, customer service isn’t just another department; it’s an attitude and we are all proud to serve our customers and exceed their expectations in all aspects.

We can be reached by email, phone or through our ticket system. We have an extensive knowledge base containing answers to most frequently asked questions that will likely answer most of your common questions.

Getting Started
Shipping
Technology
Payments

If you have a question that we haven’t answered – please, call us and we will be happy to answer any question you might have.

Did you know…

We maintain a comprehensive list of the most frequently asked questions that we receive from our customers. It serves as a reference for potential customers researching Alentix for order fulfillment. If there are additional questions that are not listed in this FAQ section, you are always welcome to call us.

Customer Support

Customer Support

While very uncommon, if you have a problem with your order – you can rest assured we have a dedicated team to make things right. Our team members can troubleshoot and provide a solution in real time.

You can reach our customer support team by: logging a support ticket* or email. You can also call us and immediately connect with a real person using our toll-free number.

(800) 413-9265

* Only customers with a valid subscription can create a ticket in our system.