Our Philosophy

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Alentix strives to deliver the best services at a price that’s second to none. We are constantly evolving and innovating better ways to serve our customers. We leave no stone unturned to make sure each package reaches its destination on time and accurately. We are the trend setter and our competitors see us as the benchmark of service excellence.

Principle #1

Never Settle

Even the most straight forward plan will have unimaginable roadblocks when you’re ready for implementation. Leverage our experience and expertise to bring your plan to fruition.

Principle #2

Professionalism

We don’t take anything for granted. We understand our clients entrust us with their orders, products and customer information. This is a huge honor and privilege and each of our staff will interact with utmost professionalism in every step of the way.

Principle #3

Technology

We use cutting edge technology and many of these are our proprietary software and methodology that we have developed over the years. We leverage the latest technologies, AI, Machine Learning and more to stay ahead in the game.

Principle #4

Customer Satisfaction

Customers are in the forefront of our entire operation. Everything that we do, we strive to ensure our customers’ interest are being prioritized. Our near perfect customer satisfaction rate is a proof of our dedication to our customers and their businesses.

Principle #5

Timeliness

We realize, in essence, time is money. We also understand how important it is for your business that your customers receive their orders accurately and timely. We take every step to make sure we are processing orders quickly and responding to our clients promptly.

Did you know…

Alentix is the industry leader for good reasons. We place our customers first in everything we do. We are the first to adopt new technologies and find ways to utilize them that are unique to our industry. Our customers are appreciative of the service and professionalism that they receive from us. We also make good on our promises.

Customer Support

Customer Support

While very uncommon, if you have a problem with your order – you can rest assured we have a dedicated team to make things right. Our team members can troubleshoot and provide a solution in real time.

You can reach our customer support team by: logging a support ticket* or email. You can also call us and immediately connect with a real person using our toll-free number.

(800) 413-9265

* Only customers with a valid subscription can create a ticket in our system.